Privacy Policy

Vi International Limited provides training and coaching services to individuals and teams. At Vi International Ltd, we take your personal information seriously. This privacy policy explains how we use any personal information we collect about you.

 

 

What does this Policy cover?

This policy:

  • sets out the types of personal information that we collect about you
  • explains how and why we collect and use your personal information
  • explains how long we keep your personal information for
  • explains when, why and with who we will share your personal information;
  • sets out the legal basis we have for using your personal information;
  • explains the effect of refusing to provide the personal information requested;
  • explains the different rights and choices you have when it comes to your personal information; and
  • explains how we may contact you and how you can contact us.

 

 

What personal information do we collect about you?

We collect the information necessary to be able to communicate with you in connection with:

  • your training/coaching with Vi International Ltd
  • your training/coaching with Hannah Keep for The British Institute of Recruiters online training courses or Hubs
  • your training/coaching with Nicola McHale SW Vistage Chair
  • marketing new and existing courses which we believe will be of benefit to you
  • Providing market insights via newsletters which we believe will be of value to you
  • Seasonal offers on our training courses which would reduce your training spend

This information includes your name, email address, telephone numbers, address and LinkedIn address. We never collect sensitive personal information about you.

 

 

Where do we collect personal information about you from?

We collect personal information:

  • Directly from you. This is information you provide when you either:
    • become an employee or consultant for Vi International Ltd,
    • become a supplier to Vi International Ltd,
    • engage in a training/coaching programme with Vi International Ltd, or
    • request information on our services by phone, email or via our website.
  • From the Recruitment Directors Lunch Club (RDLC). This is information you provide to the RDLC upon becoming a member, which is shared with us by the RDLC as a Training partner.
  • From the British Institute of Recruiters (BIOR). This is information you provide when you request information on their online training services or Hubs where Hannah Keep is the tutor, or engage in a training course which is provided by Hannah Keep of Vi International Ltd.
  • From Vistage. This is information you provide on becoming a member of a Vistage group chaired by Nicola McHale of Vi International Ltd.

 

 

How and why we use your personal information?

We use your personal information to:

  • respond to your requests for information on our services
  • enable us to communicate with you in connection with:
  • your training/coaching with Vi International Ltd
  • your training/coaching with Hannah Keep for The British Institute of Recruiters online training courses or Hubs
  • your training/coaching with Nicola McHale SW Vistage Chair
  • market new and existing courses which we believe will be of benefit to you – if you have consented to receive marketing, you may opt out at any point by notifying us.

 

 

 

 

 

How long do we keep your personal information for?

We keep your information as follows:

Enquiries Results of enquiry Information kept for:
Sales enquiries No services engaged, and no consent given to receive marketing materials Information will be deleted within 2 weeks
No services engaged, and consent given to receive marketing materials 12 months
Services engaged 24 months to cover the duration of your training programme + 6 months after completion

 

 

Who do we share your personal information with?

Your information may be shared with 3rd parties as follows:

  • Training associates of Vi International Ltd – your information will only be shared with a training associate who is either:
    • Training/coaching you directly on Vi International Ltd courses or programmes, for which you have registered. We may share your name, job title, telephone number, email address, business address and any psychometric reports needed to deliver the training programme.
    • An external personal assistant to the Directors of Vi International Ltd – we may share your name, job title, telephone number, email address, business address and any training/coaching notes and psychometric reports needed to arrange your training and send post-training follow-up notes.
    • An external finance manager – we may share your name, job title, telephone number, email address, business address to allow for invoicing, debt collection and finance queries.
  • The British Institute of Recruiters – your information will only be shared with the lead trainer, the accounts department or the support team, to enable your course to be registered and invoiced for, and for your lead trainer to contact you during your training programme or answer your queries – we will share your name, job title, telephone number, email and business addresses.
  • Vistage – your information will only be shared with the administration or accounts team, to enable them to respond to any queries you may have raised.

 

What legal basis do we have for using your information?

For all Vi clients, RDLC members, Vistage members and BIOR online courses & Hub subscribers, we have a legitimate interest to use your personal information to enable us to contact you to confirm arrangements, discuss your training needs and keep you up to date on new and existing courses which we believe will be of benefit to you, provide market insights via newsletters and inform you of any seasonal offers on our training courses.

For sales enquiries where training is not engaged or ex-RDLC members who have not engaged in any Vi/BIOR courses/Hubs, we will only hold personal information for marketing purposes when we have obtained your consent.

 

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal information we may not be able to respond fully to your enquiry.

 

Do we make automated decisions concerning you?

No, we do not carry out automated profiling.

 

Do we use Cookies to collect personal information on you?

Our website uses cookies to collect information when you complete our contact form and for the purpose of anonymous Google analytics.

 

Data Security

We take the security of your personal information very seriously and implement processes to ensure your information is kept safe. Secured servers are used by our company to ensure proper data storage. We use third parties as follow:

  • We use a third party service, Microsoft Office 365, to store information – Microsoft Office 365 data is stored in Microsoftdatacentres outside the European Economic Area. For more information regarding Microsoft Office cloud privacy click here.
  • We use a third party service, Mad Mimi, to administer our mailing list – Mad Mimi data is stored in Microsoftdatacentres outside the European Economic Area. For more information regarding Mad Mimi security  click here.
  • We use a third party, Dropbox to store information – Dropbox data is stored in datacentres outside the European Economic Area. For more information regarding Dropbox privacy click here.

 

 

Do we transfer information outside of the European Economic Area?

Yes, we use third parties to store our data and administer our mailing lists in the United States, as above. Microsoft, Dropbox and Mad Mimi comply with the EU-U.S. Privacy Shield framework.

For more information on the EU-U.S. Privacy Shield click here.

 

What rights do you have in relation to the information we hold on you?

By law, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the information protection regulator in your country.

Rights

 

What does this mean?
1. The right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
2. The right of access You have the right to obtain access to your information. This is so you’re aware and can check that we’re using your information in accordance with information protection law.
3. The right to rectification You are entitled to have your information corrected if it’s inaccurate or incomplete.
4. The right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. The right to restrict processing You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but are not permitted to use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
6. The right to information portability You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
7. The right to object to processing You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
8. The right to lodge a complaint You have the right to lodge a complaint about the way we handle or process your personal information with your national information protection regulator.
9. The right to withdraw consent If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.

 

 

How will we contact you?

We may contact you by phone, email, text or LinkedIn. If you prefer a particular contact means over another, please just let us know.

 

How can you contact us?

If you are unhappy with how we’ve handled your information, or would like a copy of some or all of the information we hold about you, or have further questions on the processing of your personal information, contact Hannah Keep, Vi International Ltd, 1 Friary, Temple Quay, Bristol. BS1 6EA. Telephone 0845 408 5833.